You can return the unopened product within 14 working days of receiving it, however, you must notify us via email within 7 working days of receiving the product if you wish to return it. The product must be in new condition. If the product is opened or used the product shall not be refunded. Make sure to include contact information with the return and please provide us with a tracking number. Solotica UK suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Packages sent without a tracking number will not be our responsibility in the event of a loss.
Solotica UK will make a refund of eligible returns but deduct a £5.00 admin fee.
Returning A Package
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Solotica UK is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to exchange a product?
E-mail us, provide your customer information, and tell us you will send back the unopened product and the colour you wish to receive in exchange. A £5.00 admin fee will need to be paid for exchanges to cover postage cost.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Please take photo’s of the FRONT and BACK of the packaging and the damaged contents if applicable. We will then submit the claim with the couriers who would look to carry out further investigations. Once investigation has been completed, we will be in touch with our decision. Please retain the package and contents in case the courier requires this as evidence.
For packages that are not collected at your post office within 14 days, Solotica UK reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs. This is usually £5 for the UK and £10.00 for international orders.